Policies & terms.

1. Terms of Sale

Scope and seller identification

Answer North is a storefront operated by Greenlight Labs LLC, a New York limited liability company (“the seller”). Service contact: aj@answernorth.com. A customer enters a purchase agreement only when that seller expressly accepts an order. An automated receipt or payment authorization is not acceptance.

Laboratory purpose and eligibility

All products are sold for laboratory research purposes only. For Laboratory Research Use Only — Not for Human or Animal Consumption. Purchasers must be at least 21 years old, legally capable of entering a contract and authorized to obtain and handle the material for a legitimate laboratory. Purchasers may not use or resell products for personal, human, animal, food, supplement, cosmetic, clinical or diagnostic purposes. The seller may request research credentials, reject an order or stop fulfillment where the stated use is inconsistent with these terms.

Product documentation and customer responsibilities

Purchasers are responsible for selecting material suitable for their lawful laboratory protocol and for following the applicable safety data sheet, validated storage instructions and disposal requirements. The seller must supply accurate batch identification and available analytical documentation. A purity result describes the reported analytical method and does not establish sterility, absence of all contaminants or suitability for any other purpose. No FDA approval is claimed.

Pricing, payment and acceptance

Prices are in US dollars. The final checkout must display merchandise, discounts, shipping, taxes and the total before payment authorization. Price or stock errors may be corrected before acceptance; the purchaser may accept the correction or receive a refund of any collected amount. Payments are accepted only as Bitcoin (BTC) transfers on Bitcoin mainnet to the seller’s configured receiving address. Cards are not accepted. Orders require the exact asset, network and amount specified in the payment instructions. The seller must disclose any exchange-rate quote, expiry, required confirmations and network fees before payment. After a customer submits a payment claim, a saved order number is issued with Awaiting payment review status. The customer must email the order number, payment screenshot and transaction link to aj@answernorth.com. Complete evidence is reviewed within 24 hours of receipt. Packing and shipping begin only after payment verification, eligibility and inventory checks, and order acceptance. Payment is recorded only after the transfer is matched to the order and verified on the correct network; a submitted transaction hash is a claim of payment, not acceptance. An expired, underpaid, overpaid or unsupported-network transaction requires manual review; recovery is not assured. No cryptocurrency address will be requested through an unsolicited support message.

Payment records

There is no card billing descriptor because cards are not accepted. Order receipts identify the seller, Greenlight Labs LLC. Cryptocurrency transfers may be visible on a public blockchain. Discreet packaging does not change required shipping, tax or legal disclosures.

Fulfillment and supplier arrangements

The seller may use a qualified supplier or fulfillment partner to ship orders directly. The seller remains the customer’s contractual contact for order accuracy, documented shipping commitments and eligible refunds. Personal information shared for fulfillment is limited to the information needed to supply the order. The seller must confirm inventory and batch release before acceptance.

Cancellation, defects and remedies

Customers may request cancellation before dispatch. If the order has already shipped, the return policy applies. For verified missing, damaged, incorrect or materially nonconforming goods, the seller will provide a replacement or refund of the affected item and associated shipping charges, subject to reasonable investigation. Nothing in these terms removes a remedy that applicable law does not permit the seller to exclude.

Limits of responsibility

To the extent permitted by applicable law, neither party is responsible for indirect or consequential losses arising from an ordinary breach of this agreement. This limitation does not exclude liability for fraud, willful misconduct, gross negligence, personal injury where exclusion is unlawful, mandatory consumer remedies or the express refund obligations above. No limitation expands the permitted uses of the products.

Dispute resolution and optional arbitration opt-out

Before starting a formal dispute, either party should provide written notice describing the issue and requested resolution and allow 30 days for a good-faith response. This step does not prevent a party from seeking urgent relief or preserving a filing deadline. Subject to applicable law and an effective agreement, unresolved disputes will be decided by individual binding arbitration administered by the American Arbitration Association under the rules appropriate to the transaction, including its Consumer Arbitration Rules when applicable. The Federal Arbitration Act governs this clause where applicable. A hearing may be remote or held in the purchaser’s county of residence when required by applicable rules. Filing and administrative fees will be allocated under those rules; the seller will pay amounts it is required to pay.

Either party may bring an eligible individual action in small claims court. Nothing restricts reporting to a regulator or seeking public injunctive relief where that right cannot be waived. To the extent lawful, claims will proceed individually rather than as a class action. A purchaser may opt out of arbitration without affecting the purchase by sending written notice through the disclosed seller contact within 30 days after the first accepted order. The notice must identify the purchaser and order and state that arbitration is declined. If a provision is unenforceable, the remaining provisions continue only to the extent legally permitted. Applicable mandatory law remains controlling. Arbitration is subject to applicable administrator requirements.

Updates and mandatory rights

The version presented and accepted at purchase governs that order. Later revisions do not retroactively change an accepted order without lawful agreement. Mandatory legal rights prevail over inconsistent terms.

2. Privacy Policy

Who controls information

Greenlight Labs LLC, which operates Answer North, is the controller of personal information collected through this store. Privacy requests can be submitted through /support or aj@answernorth.com. Checkout saves your contact and laboratory delivery details and cart in the store’s hosted database before payment. Invoice and payment submission then record the confirmed invoice, reported BTC amount and transaction ID. Optional customer accounts use a separate Answer North email/password login, with saved profile details and account-linked order history. Passwords are stored as salted scrypt hashes. Session tokens and recovery codes are stored as hashes; the session cookie is Secure and HttpOnly. Account email ownership is not verified by email. Password recovery requires the recovery code issued at signup, and password reset emails are not available. Resetting a password invalidates existing account sessions. The store owner can access those records for manual review and fulfillment. No screenshot is uploaded by the form: you send it separately by email to aj@answernorth.com. That email is also the support and privacy-request contact. Newsletter signup saves your email, explicit consent text, signup source, timestamps and active/unsubscribed status in our hosted database. It is single opt-in: email ownership is not verified. Support forms save your name, email, subject, category, optional order reference, messages and conversation status in our hosted database. Signed-in tickets are linked to your account when the submitted email matches. Guest access uses a private token whose hash is stored. The owner can read and reply to tickets. No ticket attachments or automated reply emails are currently supported; return to your private conversation to read replies. Screenshots may be sent by email with the ticket number. Age confirmation, cart contents, a requested discount, a newsletter signup preference and the offer-popup dismissal time are stored locally in your browser. Dismissing the optional promotion suppresses automatic display for seven days; clearing site data resets that preference.

Site analytics

To understand how the store is used, we record anonymous activity on this website, such as pages viewed, products added to the cart and checkout steps reached. Each browser is identified only by a random ID stored on your device; we do not store IP addresses, names or email addresses with this activity, and we do not use advertising cookies or share it with third parties. Approximate country is derived from the connection. Activity records are deleted after 180 days. You can clear the ID at any time by clearing this site’s data in your browser.

Information collected in the live service

The service collects contact and delivery details, order contents, payment status and processor transaction references, correspondence, research eligibility information and technical security logs. It should not collect full card numbers or card security codes directly. Do not submit medical information or other unnecessary sensitive information through order notes or support. Any requested research credentials must be proportionate to the eligibility review.

Purposes and legal bases

Information is used to review and fulfill orders, provide support, process payments and refunds, maintain required records, secure the service and investigate misuse. Where GDPR applies, contract necessity supports order processing, legal obligations support statutory records, and legitimate interests support proportionate fraud prevention and security, subject to the balancing and objection rights required by law. Optional marketing and nonessential tracking require consent where applicable. Withdrawing marketing consent does not affect essential order messages.

Recipients and international transfers

Necessary information may be shared with payment processors, qualified fulfillment suppliers, carriers, hosting providers and contracted support services. They may use information only as authorized by their contracts or their disclosed independent legal obligations. Authorities may receive information where required by law. If a covered international transfer occurs, the seller must identify the destination and use an applicable legal transfer mechanism, such as approved standard contractual clauses with required safeguards.

Retention and security

Keep order and tax records only for the period required by applicable law; keep support records only while needed to resolve an inquiry and for proportionate dispute management. Delete or anonymize other information when its purpose ends unless lawful retention is required. Account access and private links restrict customer records, and HTTPS protects information in transit. Operational access and incident handling remain the seller’s responsibility. No method of storage or transmission is completely secure.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, portability or a copy of your information; restrict or object to processing; withdraw consent; and complain to a supervisory authority. California residents may have rights to know, access, correct and delete information, opt out of sale or sharing, limit qualifying uses of sensitive information and receive equal service without unlawful discrimination. Authorized agents may submit requests with appropriate proof of authorization. Verification will be proportionate to the request and will not require unnecessary information.

Answer North does not sell personal information or share it for cross-context behavioral advertising. If that practice changes, legally required notices and opt-out mechanisms must be in place before the change. Recognized opt-out preference signals, including Global Privacy Control where required, must be honored. Applicable response deadlines and permitted extensions govern requests; the seller must acknowledge, track and answer requests through its published privacy contact.

Cookies and marketing

Essential local storage records age confirmation and the device’s cart. Clearing site data removes those values and reopens the age gate. A necessary account session cookie lasts up to seven days and is removed on logout. Age, cart, signup preferences and private guest checkout/order links are stored in your browser. Keep private links confidential and clear site data on shared devices. No advertising or analytics cookies are installed by this build. Optional analytics or marketing integrations may be enabled only after an appropriate consent mechanism and vendor disclosures are added. This build uses system fonts and does not request remote font files. Newsletter signup must be voluntary and separately consented, with an unsubscribe route in each marketing email.

Age restriction and changes

Privacy rights depend on applicable law and the processing involved.

3. Shipping Policy

The initial shipping area is the United States. Inventory, destination eligibility and shipping service must be confirmed before an order is accepted. The handling target is 24–48 business hours after verified payment and research eligibility review, excluding weekends, carrier holidays and disclosed closures. Handling is distinct from carrier transit. A live checkout will show shipping charges and estimated delivery before payment.

Orders ship in unbranded outer packaging where lawful and practical. Required labels, hazard markings and return information remain visible. Temperature-controlled shipping is offered only when a supplier has validated the packaging and route for the particular product; its availability and additional cost must be disclosed before acceptance. No product should be shipped through an unqualified temperature route where its specification requires controlled conditions.

The customer receives tracking after the carrier receives the parcel. A created label alone does not confirm dispatch. Report an incorrect address promptly; changes cannot be assured after dispatch. If delays affect an accepted shipping commitment, the seller will provide notice and cancellation or refund options required by law. Required consent for a delayed shipment must be obtained rather than assumed.

Shipping and handling satisfaction guarantee

For verified loss in transit, shipping damage or an incorrect item, the seller will offer replacement at no additional shipping charge or refund the affected item and shipping charge. Please notify support promptly, preferably within seven days after discovering the issue, and retain relevant packaging and photographs. This request does not shorten mandatory legal rights. A carrier scan may be investigated but does not automatically defeat a valid claim. Customer-arranged reshipping, unsupported forwarding and mishandling after delivery will be assessed based on the evidence and applicable law.

Support hours are Monday–Friday, 9am–5pm Eastern. The response target for email and support tickets is under 24 hours on business days. Payment evidence and support inquiries go to aj@answernorth.com. Complete payment evidence is reviewed within 24 hours of receipt. Live chat and phone are not currently offered.

4. Return and Refund Policy

Request authorization within 30 days of delivery for an unopened, unused and unreconstituted item. “Inactive” means the material has not been opened, mixed or otherwise used. Seals and original labels must remain intact, and required storage conditions must be documented. Obtain authorization and the correct return destination before sending a parcel; a fulfillment supplier’s shipping address may not accept returns.

For a change-of-mind return, the customer pays return shipping unless otherwise agreed. Original shipping charges are not refunded except where required by law or where the seller is responsible for the issue. No restocking fee applies. Opened, used or reconstituted material is not eligible for a change-of-mind refund. This exclusion does not remove remedies for goods that were defective, incorrect or misdescribed when supplied, or other mandatory rights.

Once an authorized return is received and inspected, the seller will notify the customer of the result within five business days. Approved refunds will be initiated to the original payment method within ten business days of approval; processor settlement may take longer. A rejected return must include a reason and an opportunity to supply relevant evidence.

Cryptocurrency refunds require verification through the original order channel. Refunds are calculated from the original BTC amount received for the refunded portion of the order, not a new USD exchange rate. For a full cancellation before shipment, this is the original BTC payment. For partial refunds, the share is based on the refunded USD invoice line value divided by the original USD invoice total. Answer North covers the refund network fee for seller error, missing goods or shipping damage. Any other deduction must be disclosed and agreed before the refund is processed. Market changes may change the USD value of returned BTC. Your original outgoing network fee was paid to the network and is not part of the merchandise payment; mandatory rights remain unaffected. A refund must not be sent to an address supplied through an unverified message. Missing and damaged orders follow the shipping and handling remedy above.

5. Discounts and Research Rewards

Vial bundles and free shipping

Matching vials of the same product and size qualify for a 5% merchandise discount at quantities of three or four, or 10% at five or more. These packs contain separate sealed vials; they do not imply mixing, compatibility or combined use. The cart compares the total eligible pack savings with NORTH10 and applies the larger discount; they do not stack. Changing quantities or removing items recalculates eligibility immediately.

The free standard US shipping threshold is $200 in merchandise after the selected discount, before tax. Below that threshold, standard shipping is $9.95. Availability and delivery estimates are confirmed on the invoice before payment. Cold-chain services, expedited upgrades and unsupported destinations are excluded. The live service must disclose the final shipping charge and verify the address before payment. No fake deadline, stock scarcity or sales activity is used to promote these offers.

NORTH10 requires a saved active newsletter signup with explicit consent and the same email at checkout. The server checks subscription status and prior submitted orders before applying the 10% merchandise discount, excluding shipping and tax. The offer is reserved to one submitted order per email. Duplicate submissions do not redeem it twice. If a first order needs cancellation or correction, contact support about eligibility before submitting again. A shared code or browser flag alone does not qualify. Newsletter consent is optional for purchasing at the regular price and may be withdrawn through an unsubscribe mechanism. The welcome offer is limited to one first accepted order per eligible purchaser, may not be combined with another promotion and has no cash value. Subscription and first-order eligibility are checked on the server. Unsubscribe at Newsletter preferences; withdrawal does not cancel an existing order. Campaign delivery is not yet connected.

Research Rewards is not currently available. Purchases do not earn redeemable points.